So after testing several tools at that moment, we decided to go for TeamViewer. The application has always been expensive for our taste as teamviewer single license small company, but all in all, you paid one time fee every year and a half or two and you would get a very good tool with all the updates. We kept on upgrading teamviewer single license version 8 which was working fine for us with exception for one thing. It was fantastic, because we would be able teamviewer single license see exactly what our customer was seeing on their phones on our own screen. This allowed us to connect and help them with their mobile requirements too.
TeamViewer Pricing Comparison
So after testing several tools at that moment, we decided to go for TeamViewer. The application has always been expensive for our taste as a small company, but all in all, you paid one time fee every year and a half or two and you would get a very good tool with all the updates.
We kept on upgrading until version 8 which was working fine for us with exception for one thing. It was fantastic, because we would be able to see exactly what our customer was seeing on their phones on our own screen.
This allowed us to connect and help them with their mobile requirements too. So we encouraged all our customers to get Samsung Android devices because they would benefit from us to provide them support. I even made my father purchase a Samsung Galaxy S3 so I could help him with his device remotely. The Case The last months, I tried to connect remotely to Samsung devices and they would be completely black when they launch the TeamViewer Quick support application.
So I contacted TeamViewer Support and asked them what was all this about. They said that because Android changed their kernel completely on one of their updates, I think version 4.
I tried to make my case by explaining how things usually work in the Software industry. The support woman kept on explaining the same thing over and over again and suggested this was my fault because I upgraded the Android version of the device. Clearly they made a commercial decision so everybody that wanted to benefit from mobile support had to purchase the newest version. So your costs that were around USD every around 2 years to use always the latest version , now are doubled because of the Mobile Support Module!
But when you take a close look you see something like this: So you go to that page, and you see something like this. You go back to the first pricing screen you already where! So there you are, buying something thinking that the price would be included on the main price of the product, because there is no clarification of how much the Mobile Device Support AddOn costs.
TeamViewer, this is tricking your customers and its a practice that should be avoided! We dont need anything from TeamViewer 9, we just needed version 8 with the Samsung support as we had, and their policy cut us out loose because of their lack of support.
Now, I am searching for a TeamViewer alternative because I am not willing to pay USD to upgrade for a software that will charge me again USD in a year and a half when they decide not to support next Android version, just because they can. It seems we paying customers are maintaining all their free model, probably its a matter of time until they decide to cut the free service, the same way LogMe In did. What would you recommend to use as a remote control support tool? The following two tabs change content below.
The Business license needs to be linked to your personal TeamViewer Account. To use the license from one (of the up to three) devices you. Find out why so many have switched from TeamViewer to Splashtop and Here’s the pricing table comparing TeamViewer’s Single User commercial plan to .
VIDEO: Teamviewer Single License
TeamViewer has three licensing options — Business ($49/month), Single- Window User Interface; Native Linux Host; Customer Portal. Looking for honest TeamViewer reviews? Unlimited endpoints; Single-user license; Device management; Customizable customer modules.